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Office Hours

Monday – Friday8:00 AM – 6:00 PM
Saturday9:00 AM – 2:00 PM
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Frequently Asked Questions

Quick answers to common questions

How do I book a service?

Click "Book a Service", choose your category, answer a few quick questions about the job, and confirm your booking. A verified provider will be matched to you automatically.

How are service providers verified?

All providers submit a government-issued ID, police clearance certificate, and proof of address. Each document is individually reviewed by our admin team before approval.

What if I'm not satisfied with the service?

Contact our support team within 48 hours of job completion. We will investigate and work to resolve the issue or arrange a re-do at no extra cost.

How does payment work?

Payment is confirmed after the job is completed and you are satisfied. All transactions are encrypted and secure.

Can I cancel a booking?

Yes, you can cancel up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours may incur a small fee.

Are providers insured?

Yes, every job is covered by our platform insurance policy, protecting both customers and providers against accidents or damages during service.